Refund and Returns Policy
Last updated: July 2026
At ZhiHiMeRi, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it, unworn and unwashed, with all original tags attached, and in the original packaging.
Non-Returnable Items
The following items cannot be returned: final sale items, intimates and swimwear for hygiene reasons, and items marked as non-returnable at time of purchase.
How to Initiate a Return
To start a return, please email us at [email protected] with your order number and reason for return. We will provide you with return instructions within 1-2 business days.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days to your original payment method.
Exchanges
If you need a different size or color, please return the original item and place a new order. This ensures the fastest processing time.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. Original shipping charges are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For any questions about our return policy, please contact us:
Email: [email protected]
Website: zhihimeri.com